Refund policy

Refund Policy

Last updated: October 27, 2026

Returns

Return eligibility depends on the items in your order. Where returns are accepted, items must be returned unopened and unused, in the same condition they were received, in their original packaging, or as otherwise indicated in the return instructions. We may reduce your refund if the item has been used, damaged, or handled more than necessary.

You may request a return within 14 days after your item is delivered. Customers are responsible for the cost of return shipping, and original shipping charges are not refunded. We recommend a trackable shipping method, as we cannot refund items that never reach us.

How to start a return

Contact us before returning an item. Many of our products are made and shipped by independent suppliers, so if your return is approved, we will tell you how and where to send your package. Items sent back without first requesting a return will not be accepted.

Damages and issues

Please inspect your order when you receive it. If an item arrives damaged, defective, or is not what you ordered, email us within 14 days of delivery with your order number and a clear photo of the item and packaging. We will send a replacement or a refund at no extra cost to you. Please do not send anything back until we have approved it.

Exceptions and non-returnable items (final sale)

- Opened or used candles, wax melts, ritual and crystal-infused oils, incense, smudge sticks, and other consumable ritual goods cannot be returned for hygiene and safety reasons, unless they arrived damaged, defective, or incorrect.

- Digital downloads, including digital artwork and ebooks, are final sale once purchased. If a file won't download or is faulty, contact us and we will fix it or resend it.

- Tarot readings are a personal service and are final sale once delivered. If your reading has not been delivered yet, you may cancel it for a full refund.

Lost or delayed packages

If tracking shows no movement for an unusually long time, or your package is marked delivered but you can't find it, contact us within 14 days of the expected delivery date and we will open a claim with the carrier and supplier. If the package is confirmed lost in transit, we will send a replacement or a refund. We cannot be responsible for packages lost due to an incorrect address entered at checkout, but we will do our best to help.

Cancellations

Contact us as soon as possible if you need to cancel. Orders that have not yet been fulfilled can be cancelled for a full refund. Once an order has shipped, it can no longer be cancelled, but it may be returned under the terms above.

Exchanges

Refunds

We will notify you once we receive and inspect your return and let you know whether the refund was approved. If approved, you will be refunded to your original payment method, unless otherwise stated. Please allow about 5 to 10 business days for the refund to appear, as your bank or payment provider may need additional time to process it. If you do not see your refund within a reasonable time after approval, contact us.

This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, not delivered within the required or agreed timeframe, or otherwise do not comply with applicable law.

Contact

To request a cancellation, start a return, ask about an exchange, or report a damaged item, contact us at chancy@blackrosemystique.ca or (902) 906-6146. Please include your order number in all messages.