Returns, Refunds & Damaged Items
Contact us within 14 days of delivery if your order arrives damaged, defective, incorrect, or if you need to request a return. Email Chancy@blackrosemystique.ca with your order number and, when relevant, clear photos of the item and packaging.
Return requests must be approved before an item is sent back. Items should be unused and returned in the condition received. Some items may not be eligible for return for hygiene, safety, personalization, or other product-specific reasons. We will let you know if this applies to your order before a return is authorized.
If an approved return is required, return instructions will be provided. Original shipping charges are not refundable unless the order was incorrect or arrived damaged due to an error attributable to the seller or supplier. Approved refunds are issued to the original payment method after the return or claim has been reviewed.
Because some physical products are fulfilled by third-party suppliers, orders may already be processing shortly after purchase. Cancellation requests are handled when possible, but a cancellation cannot be guaranteed once fulfillment has begun.
Tarot readings and digital services: Once a personalized reading or other digital service has been delivered, it is non-returnable and non-refundable. If there is a problem with your delivered service, contact us so we can review it.